Refund policy

30-Day Returns

You may request a return within 30 days of receiving your order.

Order Cancellations

Orders can be cancelled free of charge within 12 hours of purchase.

After that, your order enters production and fulfillment and can no longer be cancelled — it follows the standard return policy instead.

Damaged, Defective, or Incorrect Items

If your piece arrives damaged, defective, or not what you ordered, email us at support@cathogold.com within 30 days of delivery with your order number and a photo of the item. We will resolve it in one of two ways, at no cost to you:

a free replacement of the same piece, or
an exchange for another piece of your choice.

No return shipment is needed for a replacement or exchange, unless we request it.

If you prefer a refund instead of a replacement or exchange, your request follows the standard return process described below:

the item must be shipped back to our workshop in Europe or Asia, return shipping and any customs fees are fully covered by the customer, and the refund of the product price is released only after the return arrives and passes inspection.

Changed Your Mind

We accept change-of-mind returns within 30 days of delivery, provided the items are unworn and in their original condition, with the gift box included.

Our pieces are crafted at our workshops in Europe and Asia, and we do not operate a return facility in the United States.

Because of this, returns are international shipments, sent with a tracked carrier to the workshop address we provide.

Return shipping costs and any customs or import formalities are fully the customer's responsibility.

For reference, international return shipping plus customs formalities typically comes to $35–$150, depending on the carrier and the size of your order.

Return Authorization

All returns must be approved by our support team before shipping. Returns sent without prior authorization cannot be accepted or refunded.

Once your return is approved, the package must be shipped within 7 days, with tracking.

Return Timeline, Step by Step

Day 0: You email support@cathogold.com with your order number. We respond within 1 to 2 business days with the return authorization and workshop address.
Transit: Shipping from the US to our workshop in Europe or Asia typically takes around 15 business days.
Inspection: We inspect your return on the next business day after it arrives at the workshop.
Refund: If the items are unworn and in perfect condition, we release the refund of the product price to your original payment method. Depending on your bank, it appears within 5 to 10 business days.

In total, the full return process usually takes 4 to 6 weeks from the day you contact us. We know that is not short, and we prefer to be upfront about it rather than surprise you.

Delivery

An order is considered delivered when the carrier's tracking marks it as delivered to the address provided at checkout.

If tracking shows delivered but you cannot locate your package, contact us within 7 days and we will open an investigation with the carrier.

Claims for packages marked as delivered are handled through this process, not through automatic refunds. For lost or stolen packages, CathoGold Shipping Protection covers you with a free replacement.

Promotional Items and Bundles

Free promotional items must be returned together with the order. If a partial return brings your order below a promotion's threshold, the promotion no longer applies and the value of the free items is deducted from the refund.

For bundle purchases returned partially, the remaining items are re-priced at their standard bundle tier.