Shipping policy

Order Processing

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will notify you via email.

Shipping Time

Estimated delivery times are as follows:

United States: 7-15 business days

Please note that delivery times are estimates and may vary depending on carrier performance, customs processing, weather conditions, peak seasons, or other factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24-72 hours to become active after shipment.

Customers can monitor the status of their shipment using the tracking information provided.

Shipping Costs

Shipping costs are calculated and displayed during checkout unless otherwise stated as part of a promotional offer.

Any applicable shipping fees will be clearly shown before completing your purchase.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet been processed, please contact us immediately at support@cathogold.com.

We cannot guarantee address changes after an order has entered the fulfillment process.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your package appears significantly delayed, please contact our support team and we will assist in investigating the shipment status.

Customs, Duties, and Import Taxes

Orders may be subject to customs inspections or import procedures depending on the destination country.

Any applicable duties, taxes, or customs-related charges imposed by local authorities are the responsibility of the customer unless otherwise specified.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the package and product.

We will review the case and work toward an appropriate resolution.

Contact Information

For any shipping-related questions, please contact:

Email: support@cathogold.com

Website: https://cathogold.com